Roll Out New Insurance Products… Quickly

One of these implementations was for Amica Mutual Insurance Company. Amica already offered earthquake coverage in California, but realized they had more exposure than they wanted. They decided that offering coverage through the CEA would help mitigate the risk. However, quick implementation was essential and there were many nuances in the process.
Amica partnered with Covenir in February with the goal of being ready to roll new customers into the CEA program by the end of the year. To their surprise, all the pieces were in place and working by August 1, almost five months ahead of schedule.

Those who are familiar with Amica know that the company maintains very high service standards, so entrusting the Covenir team to serve their policyholders was a big deal.

“This was the first time we outsourced a product we previously offered. We felt confident about Covenir because of their full transparency, collaboration and willingness to work with us,” says Beth Kozi-Lester, Business Analyst Manager. “They truly care about our customers,” she adds.

Covenir Customer Success Manager, Sallie Ricardo couldn’t agree more. “We always spend a lot of time learning our clients’ procedures and protocols so we can provide a seamless experience and maximize policyholder satisfaction,” she explains.

When Amica writes a California homeowners policy, Covenir is triggered to send out earthquake offer letter and quote. When the customer responds, Covenir manages the underwriting, customer service, premium collection and print/mail processes.

With Covenir’s CEA solution, carriers don’t have to reinvent the wheel. They can enter the market quickly, pick up commissions and service fees, and avoid the competitive disadvantage of not being a CEA participating insurer.