Insurance operations outsourcing
Room to grow. Done right.
Go live in as little as two weeks, with lower costs, zero-breach security and a dedicated team that brings WOW from day one.
100% WOW. Every client. Every interaction.
WOW isn’t a slogan.
It’s a standard.
WOW is what happens when essential work gets the attention it deserves. FNOL calls handled with empathy. Critical correspondence delivered. Check payments posted accurately. All of it done securely, compliantly and in your name, so your team gets relief and your policyholders get the experience they expect.
Launching a carrier or MGA from scratch? We’ll help you stand up enterprise-grade operations, fast.
Upgrading technology? We’ll move your work over with no gap in service, so your policyholders never feel the change.
The WOW Promise: If we ever fall short of WOW, we’ll own it, fix it and show you how we’ll keep it from happening again.
The WOW standard
Five commitments behind every interaction.
Care
Every policyholder we talk to and every transaction and document we process is handled with empathy and efficiency.
Proof: 100% of our staff have earned client kudos
Precision
Right answer, right document, right person, the first time.
Proof: 99.98% accuracy. Zero print QA rejects, zero rework, zero compliance reports.
Speed
Experienced underwriters and service center reps use honed best practices and AI so policyholders never have to wait.
Proof: 95%+ SLA achievement across calls, claims and print
Ownership
We act as a true operating partner to help you manage the complexity of insurance operations.
Proof: 100% of clients have a dedicated team and regular performance reviews
Feels like you
Your name, your voice, your brand, using your processes.
Proof: 100% of our teams receive onboarding training and 100% of CSRs use AI-enabled brand checklists
Insurance BPO, Print and Mail Outsourcing Services
Essential operations,
all under one roof.
Our Services
Everything you need to grow, whether you’re a start-up or an established carrier. Front-office, back-office, and print and mail, from one partner.
Our Signature Solutions
Popular service combinations, exclusive guarantees, and simple ways to put AI to work. All designed to make getting started easy.
Secure by design. Smarter every day.
Grow without adding risk.
Zero breaches across 65 million+ transactions. Your policyholder data is protected at every step, from the mailroom to the call center and everything in between.
Onshore where it counts. Every customer-facing interaction is handled by US-based teams.
Hear what your customers aren’t saying. Business insights spot trends and issues in your customer interactions and reports back before they’re ever flagged.
Proof of everything. Proof of mailing, payment reconciliation, call recordings and QA records you can audit.
Big company backing, small company feel. Independently managed as part of the $50B Constellation Software family. We bring stability, enterprise-grade technology and AI to every client partnership, managing and investing in it so you don’t have to.
More than just a vendor. Every customer gets a strategic partner who works with you to achieve your goals.
Second Annual Insurance Operations Leaders Trends Report
Burned out. Figuring it out. Still optimistic.
We asked 152 insurance operations leaders what’s ahead for 2026 in our exclusive look at their challenges and concerns. They’re bullish on growth but also running on fumes. See where AI, staffing and the insights gap fit in.
Proof from the field
They aimed for $100M. They hit $250M.
A Florida homeowners insurer grew past its premium goal, expanded to five states and completed an acquisition, without building back-office infrastructure.
“With Covenir’s help, we didn’t just meet our ambitious growth goals; we surpassed them.”
Discover the Moments
That Define WOW
Why iMGA Switched Print and Mail Vendors and Saved 30%
For years, iMGA outsourced print and mail to a vendor they’d relied on since 2011. The relationship was comfortable, if not exceptional. Then came the invoice that changed everything.
How Covenir Handled a 3X Call Surge During Back-to-Back Hurricanes
Discover how Covenir helped insurers triple call-handling capacity and maintain empathy during Hurricanes Helene and Milton with outsourced FNOL and claims support.
Scaling Customer Service Success with Covenir
Discover how Covenir’s onshore customer support solutions helped one insurer scale efficiently, maintain quality, and reduce risk.
Ready to jump-start growth?
Tell us what’s on your plate. We’ll show you how fast we can take it off.