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(508) 471-5031
Covenir BPO Logo

(508) 471-5031

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Case in Point

Re-Imagining Print and Mail Operations: A Covenir Success Story

The Need

Bluefire Insurance, a Managing General Agent (MGA) specializing in comprehensive, non-standard auto insurance solutions, faced operational consolidation challenges after a series of acquisitions merged eight different MGAs under one brand. One of the most complex aspects of the company’s business was print and mail: these operations were previously managed separately by each former entity – some internally, and some externally. In order to maximize efficiency and streamline processes, Bluefire realized it needed to centralize these services.

A No-Brainer Partnership

Given the non-standard auto industry’s strict regulatory requirements, consolidating these services under a single provider was essential to maintain compliance and support profitability by reaching target premium goals. Bluefire’s decision to outsource these critical functions to Covenir was based on the company’s reputation for flexibility, adaptability, speed, and commitment to compliance.

Covenir stood out as Bluefire’s preferred partner because of its experienced in-house team of insurance industry experts. They liked the fact that, unlike other providers, Covenir doesn’t outsource print and mail services to third parties. This ensured that Bluefire’s critical documents would be handled with precision and care.

Streamlined Print & Virtual Mail Solutions

Covenir supports Bluefire Insurance by providing same-day mailing for legal notices with strict compliance with industry regulations. Covenir manages the entire process, from receiving daily files from Bluefire to printing, mailing, and documenting the Proof of Mailing for audit purposes. This meticulous approach provides a transparent paper trail, allowing Bluefire to track exactly when each notice was mailed.

Covenir’s agile and adaptable process allows for flexibility and rapid response to Bluefire’s evolving needs. With a deep understanding of the insurance industry, Covenir is there to flag potential issues as they arise and proactively address them – a level of service which no other print/mail vendor in the space can offer. This minimizes risk for Bluefire and helps them avoid unnecessary costs and stress.

Collaboration Built for Sucess

Bluefire’s partnership with Covenir has resulted in significant benefits: they’ve reduced costs and gained operational flexibility without sacrificing service levels. With Covenir’s support, Bluefire can scale with confidence, knowing its print and mail operations are managed through reliable and predictable processes.

The partnership goes beyond a traditional service provider arrangement: Covenir really is a part of the Bluefire team, not just an extension of it. Monthly meetings and regular communications foster an environment marked by ongoing collaboration that keeps both teams aligned while nothing slips through the cracks. Covenir also works with the Bluefire team to bring best practice print and mailing processes that have improved client engagement while reducing print and postage costs.

This relationship has enabled Bluefire to focus on its core business while Covenir handles the complexities of print and mail operations. The trust and teamwork between the two organizations ensure that both are positioned for continued growth and success with a strong foundation for future initiatives.

“Companies in the insurance industry often struggle with three major components: budget, speed to implement, and time and capacity to support implementation and transitions. Covenir met expectations on all points for our print function.”

Sarah Haylock
VP, Head of Operations at Bluefire

Covenir’s biggest value is the ability to have a solid standard process, but it’s not so rigid that they can’t alter it for the benefit of the customer to lower their risk exposure.

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