Worcester, MA – Feb. 17, 2025] – CovenirBPO, the leading provider of onshore business process outsourcing, print and mail services for insurance carriers, MGAs and insurtech startups, today announces the launch of its new proof of mail offering, the Covenir IntelliMail Advantage (IMA). The solution is designed to help insurers respond to tightening proof of mail legal requirements, calls for greater transparency in policyholder print and mail communications processes, and the need to reduce operational costs. IMA leverages file-based processing, barcode technology and bulk mail efficiencies to deliver a compliant and cost-efficient, same-day proof of mailing solution. That means insurers get an end-to-end audit trail, from printing to post office, while reducing costs for most insurers.
“The pressures on insurers are increasing every day. Even something that seems simple like making sure a policyholder receives important communications in the mail is fraught with complexity,” said David Squibb, President and CEO of Covenir. “The Covenir IntelliMail Advantage solution simplifies this process and provides insurers with a verifiable, trackable audit trail for sensitive insurance documents no matter what proof of mail option is required and does so at a reduced cost for most. It really is a win-win for our customers.”
Peace of Mind in A Shifting Regulatory Environment
Insurance companies spend millions of dollars each year ensuring important communications are delivered. But different states and jurisdictions have varying regulations about what counts as proof that the document was actually sent in the US mail, and when, and those regulations are shifting and tightening. Florida, for instance, now has some of the strictest standards for what is accepted as proof of mail. Managing across jurisdictions with different proof of mail standards can be confusing and costly. Mistakes can not only result in fines but also in potential liability for risks that were cancelled.
Covenir’s IMA solution simplifies this process.
- Print and Packaging Accuracy – IMA leverages file-based processing and barcode technology to ensure the right communications are prepped
- Mailing Validation and Tracking – IMA leverages multiple USPS proof of mail solutions and intelligent mail barcode tracking to ensure the right communications are sent
- End-to-End Audit Trail – IMA provides the proof of mail required in any jurisdiction
IMA seamlessly manages the complexities of printing, mailing and tracking sensitive policyholder communications to provide insurers with both peace of mind and the proof to go with it at a reduced cost for most.
About Covenir
CovenirBPO helps strengthen the bonds between insurers and policyholders through exceptional onshore BPO services developed exclusively for the insurance industry. Covenir’s purpose-built Call Center, FNOL, Backoffice, Print and Distribution and Premium Services help insurers accelerate growth, improve customer satisfaction, ensure compliance and reduce costs. For more information visit www.covenirbpo.com.