Insurance FNOL & Claims Outsourcing
Claims Support That Works Without the Hassle
Covenir’s 24/7 support team handles First Notice of Loss (FNOL) claims quickly, efficiently, and with empathy – helping you build trust, protect your reputation, and keep operations running smoothly.
Smart Claims Support That Fits Your Workflow
- Seamless Claims Intake
No missed calls. No fumbled handoffs. Just experienced claims handlers ready to take auto, home, and business FNOL calls with policyholder-obsessed precision. - Scalable, Reliable Coverage
Peak seasons? Late-night claims? Weather-related surges? No problem. We scale up fast to handle volume spikes with the same great service as normal traffic times. - Fast, Accurate Claims Processing
We streamline workflows, digitizing intake and handing off claims seamlessly to your team or systems – keeping everything running like clockwork. - Tech That Plays Nice With Yours
Old systems, new platforms, or something in between – we are software agnostic and integrate smoothly with any system, so your operations stay efficient without the tech headaches.
Learn More About FNOL & Claims Services Outsourcing
Covenir by the numbers
Calls handled annually
Languages
Security or compliance issues
Of happy customers and policyholders
Why Covenir for FNOL and Claims Outsourcing?
- Industry Experts at the Helm : Our US -based onshore team handles more than 400,000 calls each year, tackling auto, home, and commercial claims with care and efficiency.
- Multilingual Policyholder-Obsessed Service: Calls are answered in 175+ languages with warmth and precision, ensuring every policyholder feels valued.
- Security & Compliance You Can Count On: We follow top-tier industry standards to keep data safe and operations compliant.
- Customizable FNOL Solutions: Whether you need full-scale support or overflow coverage, we adapt to fit your needs.
“We are very careful when choosing partners for FNOL support. Covenir has pushed us to a new level. We have increased our capacity to serve our customers while also establishing a better work-life balance for our Elephant team members.”
– Cole Johnson, Claims Controller at Elephant
Built for Carriers, MGAs, and Insurtechs
- Carriers: Keep claims moving efficiently with expert support that ensures compliance and customer satisfaction.
- MGAs: Deliver consistent, high-quality customer experience across all your carrier partners.
- Insurtechs: Scale your claims operations with a team that integrates seamlessly into your vision and workflows.
Check Out These Related Case Studies and Resources
Let’s Make FNOL Simpler
FAQs About Covenir FNOL and Claims Outsourcing
What is FNOL?
First Notice of Loss (FNOL) is the initial report made to an insurance provider following a loss, theft, or damage to an insured asset. FNOL is a critical step in claims handling, as it sets the stage for claim assessment, investigation, and resolution.
Efficient FNOL processes, especially during high-volume events like weather catastrophes, are essential for customer satisfaction and operational effectiveness.
What are the benefits of outsourcing FNOL and Claims services?
Outsourcing FNOL and claims services helps insurers, MGAs, and insurtechs scale efficiently, reduce operational costs, and improve customer experience. It ensures 24/7 availability, faster response times, and expert handling of claims, even during high-volume events.
How do I ensure that I maintain control of the experience when outsourcing FNOL and claims?
With Covenir, we are an extension of the team, but you call the shots. Our transparent and compliant service ensures you stay on top of key data points and issues.
What support and reporting does Covenir provide?
Covenir’s expert US-based team is available to help you from implementation and training through any high-volume event. We generally provide monthly reporting but can customize how and when you receive that information.
What technologies does Covenir use?
Covenir leverages a modern interactive voice response system (IVR) in its call center and can integrate with any software you prefer for operations and servicing.
Does Covenir leverage AI?
Covenir offers AI-assisted IVR for interested companies.
How can Covenir FNOL and Claims services enhance my brand and customer experience?
Covenir’s FNOL and claims services help insurers, MGAs, and insurtechs enhance their brand and policyholder experience by delivering seamless, high-quality support that strengthens trust and loyalty. With 24/7 availability, fast response times, and empathetic service, Covenir ensures policyholders receive quick, stress-free assistance when they need it most. Our expert team, technology-driven processes, and compliance expertise reduce errors, speed up claims resolution, and reinforce a brand’s reputation for reliability, responsiveness, and care.
Are Covenir services compatible with my software?
Covenir is software agnostic so we can integrate with any software solution you prefer.
How secure is my policyholder information?
Does Covenir FNOL and Claims outsourcing support multiple languages?
What kind of training do your agents go through?
What happens in the event of a surge in call volume?
Call surges are no problem with Covenir. Whether they are planned or unexpected, we will work with you to deliver the same exceptional customer experience your policyholders receive during normal volumes.
How do Covenir FNOL and Claims services help me meet my goals?
Outsourcing FNOL and claims services with Covenir helps you meet your goals by improving efficiency, reducing costs, and enhancing service quality. Covenir’s 24/7 availability ensures timely response to claims, minimizing delays and prioritizing policyholder satisfaction. Our scalable solutions handle fluctuating claim volumes, reducing operational strain. With our expert teams and technology-driven workflows, we enhance accuracy and ensure compliance so you can focus on growth, profitability, and innovation. And if you are just starting out or experiencing keen growth, we can help you scale quickly so you can get to market fast.