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Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
The Pros and Cons of Insurance Claims Outsourcing
Insurance policies give people the comfort of knowing they’ll be financially covered in the event of an unwelcome casualty or loss. Insurance Claims...
The Enduring Value of People-Centric Communications in the Insurance Industry
Unlike industries like leisure and hospitality that provide services that offer inherently positive experiences for consumers, insurance companies...
Why More Insurers are Working with Outsourced Product Sales Advisors
Property and casualty (P&C) insurance represents USD 1.6 trillion in premiums – about one-third of the total insurance industry. However,...
How to Bring Your P&C Insurance Company Into the 21st Century
The convergence of a range of macro-economic forces − the lingering effects of a once-in-a-century pandemic, catastrophic weather events, heightened...
The Importance of a Good FNOL Process
In your customers’ eyes, the quality of claims experiences is what insurance is all about. And all this starts with the first notice of loss (FNOL)...
Insurance Policyholder Communication: The Rise of Texting in Policy Services
Text messaging has changed the way people communicate. Many people use SMS texting when they want to connect with their friends. Increasingly,...
How to Accelerate Sales in the Insurance Industry
The unprecedented events of the last two years have fundamentally changed people’s attitudes toward insurance, but not necessarily in the ways...
Matching People with Policies: Why Consultative Insurance Selling Is Essential
Insurance is supposed to help policyholders manage their risks, but if policyholders can’t identify the right coverage for their needs, problems can...
Why Social Inflation Makes Savvy Claims Handling Crucial
Without savvy claims handling, your cases could go nuclear. Social inflation and nuclear verdicts are driving up insurance costs. Smart claims...