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Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
How to Protect Your Brand When Hiring an Insurance Administration Company
A shortage of talent is a challenge for every business in every sector right now, and insurance isn’t exempt: Filling open positions and improving...
Insurance Administration Services: Everything You Need to Know
Insurance companies face a variety of challenges – both old and new. Issues like cut-throat competition, strict regulations, and government policies...
The Pros and Cons of Insurance Claims Outsourcing
Insurance policies give people the comfort of knowing they’ll be financially covered in the event of an unwelcome casualty or loss. Insurance Claims...
The Enduring Value of People-Centric Communications in the Insurance Industry
Unlike industries like leisure and hospitality that provide services that offer inherently positive experiences for consumers, insurance companies...
Why More Insurers are Working with Outsourced Product Sales Advisors
Property and casualty (P&C) insurance represents USD 1.6 trillion in premiums – about one-third of the total insurance industry. However,...
How to Bring Your P&C Insurance Company Into the 21st Century
The convergence of a range of macro-economic forces − the lingering effects of a once-in-a-century pandemic, catastrophic weather events, heightened...
The Importance of a Good FNOL Process
In your customers’ eyes, the quality of claims experiences is what insurance is all about. And all this starts with the first notice of loss (FNOL)...
Insurance Policyholder Communication: The Rise of Texting in Policy Services
Text messaging has changed the way people communicate. Many people use SMS texting when they want to connect with their friends. Increasingly,...
How to Accelerate Sales in the Insurance Industry
The unprecedented events of the last two years have fundamentally changed people’s attitudes toward insurance, but not necessarily in the ways...