BPO Industry News and Events
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Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
Performance Measurement in Insurance BPO Solutions: Tracking Key Metrics
Finding the right BPO partner is only the first step to a successful outsourcing strategy. Insurers also need to continuously monitor performance.
Unlocking the Power of Insurance BPO Solutions for Your Business
BPO is a way for insurers to partner with a team of experts to unlock incredible value they wouldn’t be able to with their in-house team alone.
How to Optimize Your FNOL and Insurance Claims Services
In the complex landscape of insurance, the quality of customer experience can make or break the relationship. This is especially true of the First...
The Importance of Communication in Outsourced Business Processes
Successful business process outsourcing (BPO) helps insurers become more efficient, boost their competitiveness, and reduce costs – all while...
The Challenges of Insurance Staffing: A People-Centered Approach
The staffing challenges seen in recent years have been widespread across many industries, though the insurance sector has experienced unique...
How to Balance Cost, Claims, and Customer Service in the Insurance Industry
The insurance industry offers a unique service to the economy, offering financial protection against potential losses. By nature, the industry...
How Outsourcing Your Underwriting Support Can Save You Time and Money
Insurers faced some uphill battles in 2022, from eye-brow-raising jury verdicts and emerging AI deep fakes to an influx of new claimants seeking...
How to Protect Your Brand When Hiring an Insurance Administration Company
A shortage of talent is a challenge for every business in every sector right now, and insurance isn’t exempt: Filling open positions and improving...
Insurance Administration Services: Everything You Need to Know
Insurance companies face a variety of challenges – both old and new. Issues like cut-throat competition, strict regulations, and government policies...