BPO Industry News and Events
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Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
How to Ensure Data Security and Compliance in Outsourced Customer Service
In today’s insurance market, data reigns supreme as the digital age takes hold and more data is available, collected, and stored by insurers than...
INFOGRAPHIC – Insurance BPO Market Trends
Insurance premium costs are increasing, companies are struggling with recruitment, consumers are looking for modernization, and insurers are turning...
Performance Measurement in Insurance BPO Solutions: Tracking Key Metrics
Finding the right BPO partner is only the first step to a successful outsourcing strategy. Insurers also need to continuously monitor performance.
Unlocking the Power of Insurance BPO Solutions for Your Business
BPO is a way for insurers to partner with a team of experts to unlock incredible value they wouldn’t be able to with their in-house team alone.
How to Optimize Your FNOL and Insurance Claims Services
In the complex landscape of insurance, the quality of customer experience can make or break the relationship. This is especially true of the First...
The Importance of Communication in Outsourced Business Processes
Successful business process outsourcing (BPO) helps insurers become more efficient, boost their competitiveness, and reduce costs – all while...
The Challenges of Insurance Staffing: A People-Centered Approach
The staffing challenges seen in recent years have been widespread across many industries, though the insurance sector has experienced unique...
How to Balance Cost, Claims, and Customer Service in the Insurance Industry
The insurance industry offers a unique service to the economy, offering financial protection against potential losses. By nature, the industry...
How Outsourcing Your Underwriting Support Can Save You Time and Money
Insurers faced some uphill battles in 2022, from eye-brow-raising jury verdicts and emerging AI deep fakes to an influx of new claimants seeking...