BPO Industry News and Events
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Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
2024 Guide to Outsourcing Your Insurance Call Center: Is it Right for You?
In today's competitive and policyholder-centric insurance industry, offering top-tier customer support over the phone is one of the best ways...
How to Acquire and Retain Talent in Insurance BPO
It’s widely known the insurance industry is currently facing unprecedented labor shortages. However, growing competition in this space means that...
The Rising Demand for Insurance Temps
Amid ongoing staffing shortages and a tight labor market in the insurance space, the gig economy is becoming increasingly relevant as temporary...
Why Insurance Firms are Turning to Outsourced Customer Support
Outsourcing insurance processes has been growing in popularity across the industry. From underwriting to claims management, nearly every part of an...
The Strategic Advantage of Outsourced Insurance Sales Advisors
Sales professionals are pivotal in helping insurers expand their reach, acquire new policyholders, and excel in a dynamic marketplace. As the...
Partnering with Insurtech: Opportunities and Challenges for Insurance BPO Providers
Collaborating with insurtech startups can offer significant opportunities for BPO providers to enhance their service offerings, improve operational...
INFOGRAPHIC: How Customer Service Can Make or Break Your Insurance Business
Good customer service is crucial for policyholder retention, and exceeding agent and policyholder expectations in a multi-channel universe is more...
How to Ensure Data Security and Compliance in Outsourced Customer Service
In today’s insurance market, data reigns supreme as the digital age takes hold and more data is available, collected, and stored by insurers than...
INFOGRAPHIC – Insurance BPO Market Trends
Insurance premium costs are increasing, companies are struggling with recruitment, consumers are looking for modernization, and insurers are turning...