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Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
Mastering Insurance Sales in 2024: Advanced Tactics for Sales Advisors
The insurance sector is rapidly evolving, presenting abundant opportunities for sales advisors to broaden their horizons and capitalize on the...
Trends in Outsourcing: 2024 Outlook for the Insurance BPO Model
For those operating with the insurance BPO model, 2024 is set to be a year full of evolution and growth. Heading into the new year, the insurance...
2024 Guide to Outsourcing Your Insurance Call Center: Is it Right for You?
In today's competitive and policyholder-centric insurance industry, offering top-tier customer support over the phone is one of the best ways...
How to Acquire and Retain Talent in Insurance BPO
It’s widely known the insurance industry is currently facing unprecedented labor shortages. However, growing competition in this space means that...
The Rising Demand for Insurance Temps
Amid ongoing staffing shortages and a tight labor market in the insurance space, the gig economy is becoming increasingly relevant as temporary...
Why Insurance Firms are Turning to Outsourced Customer Support
Outsourcing insurance processes has been growing in popularity across the industry. From underwriting to claims management, nearly every part of an...
The Strategic Advantage of Outsourced Insurance Sales Advisors
Sales professionals are pivotal in helping insurers expand their reach, acquire new policyholders, and excel in a dynamic marketplace. As the...
Partnering with Insurtech: Opportunities and Challenges for Insurance BPO Providers
Collaborating with insurtech startups can offer significant opportunities for BPO providers to enhance their service offerings, improve operational...
INFOGRAPHIC: How Customer Service Can Make or Break Your Insurance Business
Good customer service is crucial for policyholder retention, and exceeding agent and policyholder expectations in a multi-channel universe is more...