BPO Industry News and Events
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Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
How Insurance Temps and BPO Services are Bridging the Talent Gap
Recently, insurers have been plagued by staffing challenges, leaving them with a limited internal headcount that makes it difficult to run...
Strategies to Maintain Operations During Storms & Disasters
Disruptions can come in many forms and can significantly impact business continuity and policyholder experiences. Here’s how to be one step ahead.
Digital Age Insurance Selling: How Sales Advisors Can Excel with New Strategies
The insurance industry continues to show significant growth, providing great opportunities for sales advisors to widen their reach and capture a...
How AI is Transforming the Insurance Industry
AI is significantly impacting the insurance industry by automating claims processing, improving customer service, detecting fraud, and managing risk.
A Step-by-Step Guide to Assessing Your Insurance Staffing Needs
Insurers are increasingly turning towards outsourcing insurance staffing, which can significantly alleviate the hiring burden for internal teams
Top 5 Reasons for Outsourcing Premium Services
From inbound premium payments to outbound agency commission checks, a lot of money goes in and out of your insurance operation. And when it comes to...
Overcoming Language Barriers: The Benefits of Having a Multilingual Call Center Partner
As insurers expand their business, many find themselves serving an increasingly diverse policyholder base whose primary language may not always be...
Mastering Insurance Sales in 2024: Advanced Tactics for Sales Advisors
The insurance sector is rapidly evolving, presenting abundant opportunities for sales advisors to broaden their horizons and capitalize on the...
Trends in Outsourcing: 2024 Outlook for the Insurance BPO Model
For those operating with the insurance BPO model, 2024 is set to be a year full of evolution and growth. Heading into the new year, the insurance...