BPO Industry News and Events
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Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
The Future is Hybrid: Combining the Best of In-House and Outsourced Operations
In the ever-changing insurance industry, insurers are constantly seeking out new ways to optimize performance and improve operational efficiencies....
Empowering Growth: How Superior Customer Service Elevates Revenue and Reputation
For many businesses, customer service sets the leaders apart from the laggards. Recent research by Accenture revealed that companies that see...
How Outsourced Underwriting Support Teams are Transforming the Insurance Industry
In this article, we’ll explore some of the key dynamics and market forces in play affecting insurers operating in the underwriting space.
How Insurers Can Stay Competitive in a Rapidly Evolving Market
Over the past few years, there have been significant changes in the insurance industry. With evolving policyholder expectations and technological...
How Insurance Temps and BPO Services are Bridging the Talent Gap
Recently, insurers have been plagued by staffing challenges, leaving them with a limited internal headcount that makes it difficult to run...
Strategies to Maintain Operations During Storms & Disasters
Disruptions can come in many forms and can significantly impact business continuity and policyholder experiences. Here’s how to be one step ahead.
Digital Age Insurance Selling: How Sales Advisors Can Excel with New Strategies
The insurance industry continues to show significant growth, providing great opportunities for sales advisors to widen their reach and capture a...
How AI is Transforming the Insurance Industry
AI is significantly impacting the insurance industry by automating claims processing, improving customer service, detecting fraud, and managing risk.
A Step-by-Step Guide to Assessing Your Insurance Staffing Needs
Insurers are increasingly turning towards outsourcing insurance staffing, which can significantly alleviate the hiring burden for internal teams