BPO Industry News and Events

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Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.

8 Proven Growth Strategies for Insurance Companies

May 9, 2024

For decades, insurance was a well-established market, characterized by mature business models and predictable, recurrent revenue streams. Growth...

2024 Insurance Risk Management Guide: Challenges, Tips & More

May 1, 2024

Insurance and risk: the two go hand in hand. Though the industry is based on risk, new roadblocks are challenging the traditional insurance...

Automated Insurance Underwriting: The Benefits and Limitations

Apr 28, 2024

Automation plays a significant role across the entire economy, particularly in the insurance industry, where insurers have been using it to...

The Future of Direct-to-Consumer Insurance Sales

Apr 20, 2024

Insurers have been transitioning from traditional distribution channels to online platforms over recent years, and this trend will only increase as...

First Notice of Loss (FNOL): How It Works, Outsourcing Options, and More

Apr 15, 2024

Insurers looking to boost operational efficiency and identify areas for cost savings often turn to outsourcing. While there are many insurance...

Understanding the Insurance Customer Journey to Drive Business Growth

Apr 8, 2024

From the time a consumer realizes they need new insurance coverage to when they renew their policy, insurers have opportunity to engage and foster a...