BPO Industry News and Events
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Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
Mastering Digital Claims: Five Common Mistakes and How to Avoid Them
Claims are going digital. Many processes, from the FNOL to adjusting and payout, can now be completed digitally. This is good in many ways....
How to Cultivate Call Center Empathy
At its core, insurance is a financial agreement. The policyholder pays the premium. The insurer pays the claim. But behind the numbers, there’s...
Does Your FNOL Process Build Trust?
The past year has seen a 22% decline in auto insurance claims, giving insurance companies a chance to improve their customer experience and deliver...
The P&C Insurance Outsourcing Advantage: Supercharge Your Business
Insurers have compelling reasons to adopt P&C insurance outsourcing. Learn how to achieve better efficiency, cost savings, and access to highly desired skills and technology.
Achieve Customer Service Excellence with the Power of Insurance Outsourcing
Insurers must deliver superior customer service to remain competitive and grow in today’s dynamic landscape. Learn how gain a competitive edge with customer service in BPO.
Outsource or In-House? Navigating Your D2C Insurance Strategy
Sometimes, it pays to be direct. As the direct-to-consumer insurance sales model continues to thrive, carriers that embrace it are reaping the...
Maximize Efficiency and Expertise: The Benefits of Partnering with an Insurance BPO Provider
Outsourcing non-core activities is an increasingly common practice throughout the insurance industry. While outsourcing often comes with benefits...
Thrive in an Inflationary Market: The Benefits of Outsourced Insurance Administration Services
Growing your insurance firm in a time of inflation and skills shortages might seem daunting. However, a business process outsourcing (BPO) strategy...
10 Things to Look for in an Onshore Insurance Outsourcing Partner
Insurance outsourcing can free up your company’s resources so you can focus on other things. But choosing an insurance BPO provider is a high-stakes...