BPO Industry News and Events
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Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
INFOGRAPHIC – Find the Underwriting Edge with Outsourcing
Insurance underwriting is tougher than ever, with the industry facing a $24.5B net loss in 2023. Despite challenges like a potential recession,...
Outsourcing Insurance Services: Five Ways to Control Quality
You’ve decided you need to outsource insurance services, but you have concerns. You need to get some processes off your plate so your company can...
Humanizing Insurance Claim Services in Times of Crisis
In an age where online access and convenience are all the rage in the insurance world, the importance of offering a human touch cannot be...
What to Consider When Outsourcing Insurance Claims
In the insurance space, the practice of outsourcing continues to grow in popularity. A recent report from Verified Market Research shows the...
Why Data-Driven Personalization is the Next Big Thing in Insurance
Many aspects of life have become hyper-personalized. Take a minute to think about your own daily experiences. Amazon suggests new books, Netflix...
How Outsourcing Insurance Customer Support Can Help You Scale
As we move through 2023, insurers need to contemplate their strategies to ensure their products and operating models are fit for purpose in a post-pandemic world.
10 Strategies to Reduce Your Operating Costs in The Insurance Industry
Insurers can reduce their operating costs through strategic onshore outsourcing, consolidating their tech stack, and improving the efficiency of...
Top Skills That Define Expert Insurance BPO Companies
The top insurance BPO companies possess specialized insurance knowledge as well as soft skills like strong communication, excellent problem-solving,...
Future Proofing Your Operations: Developing Skills for Insurance
Given the unique ongoing market pressures, the skills required for success in the insurance space are constantly shifting. With emerging...