BPO Industry News and Events
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Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
Humanizing Insurance Claim Services in Times of Crisis
In an age where online access and convenience are all the rage in the insurance world, the importance of offering a human touch cannot be...
What to Consider When Outsourcing Insurance Claims
In the insurance space, the practice of outsourcing continues to grow in popularity. A recent report from Verified Market Research shows the...
Why Data-Driven Personalization is the Next Big Thing in Insurance
Many aspects of life have become hyper-personalized. Take a minute to think about your own daily experiences. Amazon suggests new books, Netflix...
How Outsourcing Insurance Customer Support Can Help You Scale
As we move through 2023, insurers need to contemplate their strategies to ensure their products and operating models are fit for purpose in a post-pandemic world.
10 Strategies to Reduce Your Operating Costs in The Insurance Industry
Insurers can reduce their operating costs through strategic onshore outsourcing, consolidating their tech stack, and improving the efficiency of...
Top Skills That Define Expert Insurance BPO Companies
The top insurance BPO companies possess specialized insurance knowledge as well as soft skills like strong communication, excellent problem-solving,...
Future Proofing Your Operations: Developing Skills for Insurance
Given the unique ongoing market pressures, the skills required for success in the insurance space are constantly shifting. With emerging...
Mastering Digital Claims: Five Common Mistakes and How to Avoid Them
Claims are going digital. Many processes, from the FNOL to adjusting and payout, can now be completed digitally. This is good in many ways....
How to Cultivate Call Center Empathy
At its core, insurance is a financial agreement. The policyholder pays the premium. The insurer pays the claim. But behind the numbers, there’s...