BPO Industry News and Events
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Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
Two Easy Fixes for Inefficient Mail Processes
For insurance carriers, managing inbound and outbound mail processes can be time-consuming and inefficient. The challenges of handling physical...
Optimize FNOL Service by Teaching Your Team with the EASY Method
As insurers, you already know the importance of claims satisfaction. During an FNOL call, policyholders “cash in” on the premiums they’ve paid to...
Insurance Distribution in the Digital Age – What Does the Future Hold?
Consumer behavior is changing, technology is advancing, and new emerging business models are disrupting the insurance industry. Given this, what...
Lockbox Service – What It Is and Why You Need It
You might not spend much time thinking about the resources your insurance company devotes to incoming premium checks – but it’s probably...
Auto Insurance Shifts – What We’ve Seen, Where We’re Going
Driving behavior changed in rapid and unexpected ways during 2020. In 2021, things may get back to normal – or at least, back to a new version of...
The Direct-to-Consumer Insurance Sales Race: How to Get in on the Market Share Grab
Modern consumers expect to be able to buy pretty much everything online, directly from the source. It’s the direct-to-consumer sales trend, and it’s...
Announcing Virtual Mail Room: The New Productivity Gamechanger
Your insurance teams are incredibly busy. But what if they had one less thing to do? What if someone else opened and sorted the mail, and attached...
Insurance Services Outsourcing: Five Ways to Control Quality
You’ve decided you're in need of insurance services outsourcing, but you have concerns. You need to get some processes off your plate so your...
COVID Coverage Exclusions: What’s Happening Now
The pandemic has been a major source of financial loss for many businesses. According to Axios, businesses are shelling out money on plexiglass...