BPO Industry News and Events
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Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
How to Ignite Your Insurtech Startup with a Plug and Play BPO Model
Insurtech is shaking up the insurance industry. According to Porch Research, more than 1,500 insurtech companies have emerged in the last five years...
The Insurance Customer Experience: Why Culture Matters
In insurance, customer experience is everything. This isn’t new – but some of the expectations that customers have may be. Customers have always...
How Smart Insurers Avoid Communication Disruptions During Hurricanes, Tornadoes and Pandemics
Over the last year, we’ve seen a variety of threats to our business continuity. It’s not just fires and storms – although those are serious risks....
Rethinking Paper Check Processing
I’m writing today to share a Pro Tip on premium collection best practices. Have you ever wondered if there’s an easier way to receive and process...
Searching for an Insurance Call Center Partner? Ask These 13 Questions First
An insurance call center can help you with everyday tasks like policyholder services, or with unexpected surges, like you experience during major...
Policyholders Embrace Digital Claims Adjusting
The insurance industry’s digital transformation isn’t confined to direct-to-consumer sales and online payments. Claims are changing, too. With new...
Two Easy Fixes for Inefficient Mail Processes
The shift to remote work has created headaches in sending and receiving mail for companies in every industry. Fortunately, Covenir offers automated...
Optimize FNOL Service by Teaching Your Team with the EASY Method
As insurers, you already know the importance of claims satisfaction. During an FNOL call, policyholders “cash in” on the premiums they’ve paid to...
Insurance Distribution in the Digital Age – What Does the Future Hold?
Consumer behavior is changing, technology is advancing, and new emerging business models are disrupting the insurance industry. Given this, what...