BPO Industry News and Events
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Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
Matching People with Policies: Why Consultative Insurance Selling Is Essential
Insurance is supposed to help policyholders manage their risks, but if policyholders can’t identify the right coverage for their needs, problems can...
Why Social Inflation Makes Savvy Claims Handling Crucial
Without savvy claims handling, your cases could go nuclear. Social inflation and nuclear verdicts are driving up insurance costs. Smart claims...
Outsourcing Policyholder Communications Without Losing Your Brand Voice
In today’s digital age, policyholder expectations are increasingly complex and personal, new players and technologies are entering the insurance...
Premium Processing Doesn’t Have to Drain Your Resources
If you’re trying to grow your insurance company, you have a lot on your plate. You need to decide which markets and products to expand into, which...
How the Insurance Industry Can Prepare for This Summer’s Hurricane Claims Surge
A perfect storm is forming over the insurance industry. Amid record-high turnover and hiring difficulties, many companies are struggling to maintain...
Exceptional Policyholder Experiences: Can an Insurance BPO Deliver?
Insurance is meant to protect policyholders in the event of an unexpected financial loss. While both insurers and customers alike hope a claim is...
Six Ways to Avoid Growing Pains by Outsourcing Insurance Policy Servicing
Any good manager will tell you that you can’t do everything yourself. You need to delegate. The same can be said for insurance companies. If you...
Why The Insurance Customer Experience Isn’t Meeting Expectations
With so much focus on digital transformation and tech tools, you might assume that the insurance customer experience is improving. Recent studies...
Your Insurance Payment Processing Practices Might Not Be as Secure as You Think
You probably heard that certain crimes – namely ransomware – increased during the pandemic. It looks like mail theft may have increased, too....