Outsourcing is a common business practice used across all industries. However, this business model is becoming more widely used, especially in the insurance space, helping insurers deliver quicker and better quality service while improving efficiency and productivity....
Insurance is a unique consumer product because most people buy it but hope they never have to use it. For the most part, as long as policyholders’ premiums remain reasonable, they stay happy. But if insurers are unresponsive, tardy, or unhelpful when disaster strikes,...
Back-office support is becoming increasingly crucial for insurance agencies of all sizes and specialties. Whether it’s compiling quote summaries, checking policies, administering commission payments, handling bank reconciliations, or generating policyholder renewal...
When your insurance customers experience a claim, you want them to report it as soon as possible. You probably require prompt reporting because you know a timely FNOL is important to get the claim off to a strong start. But what about your customers? They want the...
Partnering with a specialized Insurance BPO Partner in the insurance industry offers a strategic pathway to streamline operations and redirect internal resources toward more impactful tasks. For leadership teams in insurance companies, understanding the optimal timing...
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