Insurance customers demand a lot more than they used to. They expect to be able to use the communication channels of their choice, whether that’s phone, email or chat, and they won’t put up with long wait times – no matter how busy you happen to be. Challenges with...
For decades, insurance was a well-established market, characterized by mature business models and predictable, recurrent revenue streams. Growth occurred primarily in the form of new customer acquisition. However, as existing players increasingly consolidate their...
Insurance and risk: the two go hand in hand. Though the industry is based on risk, new roadblocks are challenging the traditional insurance landscape, driving certain insurers to pivot and make hard choices to maintain the appropriate risk exposure. Understanding Risk...
Automation plays a significant role across the entire economy, particularly in the insurance industry, where insurers have been using it to transform the traditional underwriting process. It can help them optimize repetitive tasks and gather data-driven insights...
Insurers have been transitioning from traditional distribution channels to online platforms over recent years, and this trend will only increase as the market and consumer preferences evolve. One of the most significant changes has been the rise of direct-to-consumer...
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