Insurance outsourcing can free up your company’s resources so you can focus on other things. But choosing an insurance BPO provider is a high-stakes decision. Opting for an onshore BPO partner can provide additional advantages such as better communication and cultural...
by Collective Team | May 19, 2024 | Last Updated: May 22, 2024
Outsourcing certain insurance processes to third-party vendors can be the key for insurers to unlock operational efficiency and stay agile and responsive in the modern insurance market. While there are incredible upsides to working with an outsourced insurance...
Insurance customers demand a lot more than they used to. They expect to be able to use the communication channels of their choice, whether that’s phone, email or chat, and they won’t put up with long wait times – no matter how busy you happen to be. Challenges with...
For decades, insurance was a well-established market, characterized by mature business models and predictable, recurrent revenue streams. Growth occurred primarily in the form of new customer acquisition. However, as existing players increasingly consolidate their...
by Collective Team | May 1, 2024 | Last Updated: Jul 11, 2024
Insurance and risk: the two go hand in hand. Though the industry is based on risk, new roadblocks are challenging the traditional insurance landscape, driving certain insurers to pivot and make hard choices to maintain the appropriate risk exposure. Understanding Risk...
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