The past year has seen a 22% decline in auto insurance claims, giving insurance companies a chance to improve their customer experience and deliver a higher quality of service during the claims process. The First Notice of Loss (FNOL) is regarded as one of the most...
by Collective Team | Jun 5, 2024 | Last Updated: Sep 27, 2024
P&C insurance outsourcing is an operational model that allows insurers to delegate certain tasks or workflows to a third party. These teams are often comprised of experts who specialize in certain insurance operations or processes, like claims processing or...
by Collective Team | Jun 1, 2024 | Last Updated: Sep 27, 2024
Outsourced customer support services refers to the model of using an outsourced third party to handle customer service matters on your behalf. These providers generally have hands-on experience and dedicated knowledge and tools to deliver quality customer service to...
Sometimes, it pays to be direct. As the direct-to-consumer insurance sales model continues to thrive, carriers that embrace it are reaping the benefits. If you’re not one of these carriers yet, it’s time to figure out your D2C strategy. The D2C Advantage The J.D....
Outsourcing non-core activities is an increasingly common practice throughout the insurance industry. While outsourcing often comes with benefits like cost savings and better operational efficiency, one of the biggest advantages of partnering with an insurance BPO...
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