by Collective Team | Jul 2, 2024 | Last Updated: Sep 27, 2024
Insurers can reduce their operating costs through strategic onshore outsourcing, consolidating their tech stack, and improving the efficiency of core functions like underwriting, claims management, and customer support. Across nearly all industries, companies seek to...
by Collective Team | Jul 2, 2024 | Last Updated: Dec 18, 2024
The top insurance BPO companies possess specialized insurance knowledge as well as soft skills like strong communication, excellent problem-solving, adaptability, time management, and more. When you decide to outsource key insurance processes like underwriting or...
by Collective Team | Jun 27, 2024 | Last Updated: Sep 27, 2024
Given the unique ongoing market pressures, the skills required for success in the insurance space are constantly shifting. With emerging technologies, changing consumer demands, and new market entrants, insurers cannot remain stagnant with their staff development if...
Claims are going digital. Many processes, from the FNOL to adjusting and payout, can now be completed digitally. This is good in many ways. Digitizing claims increases speed and efficiency, leading to happier policyholders. According to McKinsey & Company, it can...
by Collective Team | Jun 14, 2024 | Last Updated: Jul 11, 2024
At its core, insurance is a financial agreement. The policyholder pays the premium. The insurer pays the claim. But behind the numbers, there’s somebody’s life. When claims happen, they are often the result of difficult, possibly even traumatic events. That’s why it’s...
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