Claims are going digital. Many processes, from the FNOL to adjusting and payout, can now be completed digitally. This is good in many ways. Digitizing claims increases speed and efficiency, leading to happier policyholders. According to McKinsey & Company, it can...
At its core, insurance is a financial agreement. The policyholder pays the premium. The insurer pays the claim. But behind the numbers, there’s somebody’s life. When claims happen, they are often the result of difficult, possibly even traumatic events. That’s why it’s...
The past year has seen a 22% decline in auto insurance claims, giving insurance companies a chance to improve their customer experience and deliver a higher quality of service during the claims process. The First Notice of Loss (FNOL) is regarded as one of the most...
P&C insurance outsourcing is an operational model that allows insurers to delegate certain tasks or workflows to a third party. These teams are often comprised of experts who specialize in certain insurance operations or processes, like claims processing or...
Outsourced customer support services refers to the model of using an outsourced third party to handle customer service matters on your behalf. These providers generally have hands-on experience and dedicated knowledge and tools to deliver quality customer service to...
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