For insurance carriers, managing inbound and outbound mail processes can be time-consuming and inefficient. The challenges of handling physical mail—whether it’s retrieving inbound mail or managing outbound communications—can drain valuable resources, slow down...
by Sallie Ricardo | Mar 9, 2021 | Last Updated: Nov 27, 2023
As insurers, you already know the importance of claims satisfaction. During an FNOL call, policyholders “cash in” on the premiums they’ve paid to your company. Expectations are very high and patience is very low. While your claims team is already very successful, I...
by Laurel Antti | Feb 4, 2021 | Last Updated: Nov 27, 2023
Consumer behavior is changing, technology is advancing, and new emerging business models are disrupting the insurance industry. Given this, what does the future hold for the broker model? This question was recently addressed in a Reuters Events Webinar: Insurance in...
by Sallie Ricardo | Jan 25, 2021 | Last Updated: Nov 27, 2023
You might not spend much time thinking about the resources your insurance company devotes to incoming premium checks – but it’s probably significant. You might also think that there’s no way around the hassle of sorting incoming mail – but there’s actually a better...
by Laurel Antti | Jan 6, 2021 | Last Updated: Sep 27, 2024
Driving behavior changed in rapid and unexpected ways during 2020. In 2021, things may get back to normal – or at least, back to a new version of normal – but some of the impact on driving and auto insurance underwriting may remain. Empty Roads At first glance, the...
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