by Sallie Ricardo | Apr 28, 2021 | Last Updated: Oct 19, 2022
I’m writing today to share a Pro Tip on premium collection best practices. Have you ever wondered if there’s an easier way to receive and process paper checks? I recently sat down with Covenir Operations Manager, Steven Kidd to answer this question. Steven explained...
by Michael Saner | Apr 5, 2021 | Last Updated: Sep 27, 2024
An insurance call center can help you with everyday tasks like policyholder services, or with unexpected surges, like you experience during major claims events. They can also help with special projects like reach-outs to your insureds. Having an outsourced call center...
by Michael Saner | Mar 30, 2021 | Last Updated: Nov 27, 2023
The insurance industry’s digital transformation isn’t confined to direct-to-consumer sales and online payments. Claims are changing, too. With new technology, a faster and more efficient claims process is possible. Automated Claims Are Gaining Acceptance Consumer...
For insurance carriers, managing inbound and outbound mail processes can be time-consuming and inefficient. The challenges of handling physical mail—whether it’s retrieving inbound mail or managing outbound communications—can drain valuable resources, slow down...
by Sallie Ricardo | Mar 9, 2021 | Last Updated: Nov 27, 2023
As insurers, you already know the importance of claims satisfaction. During an FNOL call, policyholders “cash in” on the premiums they’ve paid to your company. Expectations are very high and patience is very low. While your claims team is already very successful, I...
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