The insurance industry’s digital transformation isn’t confined to direct-to-consumer sales and online payments. Claims are changing, too. With new technology, a faster and more efficient claims process is possible. Automated Claims Are Gaining Acceptance Consumer...
For insurance carriers, managing inbound and outbound mail processes can be time-consuming and inefficient. The challenges of handling physical mail—whether it’s retrieving inbound mail or managing outbound communications—can drain valuable resources, slow down...
As insurers, you already know the importance of claims satisfaction. During an FNOL call, policyholders “cash in” on the premiums they’ve paid to your company. Expectations are very high and patience is very low. While your claims team is already very successful, I...
Consumer behavior is changing, technology is advancing, and new emerging business models are disrupting the insurance industry. Given this, what does the future hold for the broker model? This question was recently addressed in a Reuters Events Webinar: Insurance in...
You might not spend much time thinking about the resources your insurance company devotes to incoming premium checks – but it’s probably significant. You might also think that there’s no way around the hassle of sorting incoming mail – but there’s actually a better...
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