Insurtech is shaking up the insurance industry. According to Porch Research, more than 1,500 insurtech companies have emerged in the last five years alone. In 2020, there were 81 insurtech acquisitions – a record – and insurtech companies raised $5.4 billion in VC...
In insurance, customer experience is everything. This isn’t new – but some of the expectations that customers have may be. Customers have always wanted fast and convenient service. Now, they’re also demanding an experience that matches their values. Culture is...
Over the last year, we’ve seen a variety of threats to our business continuity. It’s not just fires and storms – although those are serious risks. It’s also things like Texas snowstorms, civil disorder, and viral pandemics. If you need to go to an office to send or...
I’m writing today to share a Pro Tip on premium collection best practices. Have you ever wondered if there’s an easier way to receive and process paper checks? I recently sat down with Covenir Operations Manager, Steven Kidd to answer this question. Steven explained...
An insurance call center can help you with everyday tasks like policyholder services, or with unexpected surges, like you experience during major claims events. They can also help with special projects like reach-outs to your insureds. Having an outsourced call center...
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