by Michael Saner | Aug 17, 2021 | Last Updated: Nov 27, 2023
The insurance industry isn’t immune to the online shopping trend. Online shopping has been increasing for years, and the pandemic accelerated this growth. It’s not just groceries that people are buying online, either. Whether they’re shopping for cars or furniture –...
by Sallie Ricardo | Jul 15, 2021 | Last Updated: Sep 27, 2024
When you partner with an insurance BPO, you have big “pie in the sky” service plans. Ninety days later, after you’ve finally gone LIVE, your “pie in the sky” may feel more like a pie in the face. Minding the nooks and crannies of great service takes a lot of time and...
by Laurel Antti | Jun 25, 2021 | Last Updated: Nov 27, 2023
Insurtech is shaking up the insurance industry. According to Porch Research, more than 1,500 insurtech companies have emerged in the last five years alone. In 2020, there were 81 insurtech acquisitions – a record – and insurtech companies raised $5.4 billion in VC...
by David Squibb | Jun 14, 2021 | Last Updated: Sep 27, 2024
In insurance, customer experience is everything. This isn’t new – but some of the expectations that customers have may be. Customers have always wanted fast and convenient service. Now, they’re also demanding an experience that matches their values. Culture is...
by Laurel Antti | May 21, 2021 | Last Updated: Sep 27, 2024
Over the last year, we’ve seen a variety of threats to our business continuity. It’s not just fires and storms – although those are serious risks. It’s also things like Texas snowstorms, civil disorder, and viral pandemics. If you need to go to an office to send or...
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