The insurance back-office refers to critical functions like underwriting, claims processing, premium accounting, policy administration, data entry and other administrative work. These tasks don’t typically require direct client interaction but support ongoing...
Mail and print distribution likely aren’t an insurer’s strong suit. Yet timely and accurate correspondence is a crucial aspect of insurance operations. Since it’s not a core competency for insurers, managing the costs, technology, and systems involved with this...
P&C insurers must adequately prepare for seasonal surges in demand to minimize service disruptions and maintain policyholder satisfaction during peak periods. With proper preparation, insurers can allocate resources efficiently and optimize operational costs...
No policyholder looks forward to initiating a claim, but when they do they expect a fast and seamless experience. Insurers must strike a balance between processing claims quickly and maintaining accuracy and thoroughness. Failing to do so can lead to overpayments or...
Like in most other industries, the possible uses for Artificial intelligence (AI) in insurance processes continues to expand. This is especially true for more repetitive and resource-intensive functions like claims processing. AI can help insurers improve accuracy,...
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