by The Covenir Team | Nov 1, 2024 | Last Updated: Feb 23, 2026
For P&C insurers, demand spikes aren’t just operational challenges. They are defining moments for the policyholder experience. When a storm hits or claims surge, policyholders are often stressed, vulnerable, and looking for reassurance. How you respond in that...
by The Covenir Team | Dec 6, 2024 | Last Updated: Feb 19, 2026
The insurance industry continues to evolve in response to changing consumer demands, macroeconomic conditions, and emerging technologies. As the year comes to a close and we reflect on where we’re headed in 2025, we see a continued shift toward policyholder-centric...
by The Covenir Team | Jul 21, 2025 | Last Updated: Feb 19, 2026
If you don’t have evidence that you mailed an important document, how can you defend yourself during a dispute? Proof of mail was already a smart idea for insurance companies, but new state laws are making it a legal requirement. Proof of mail outsourcing is an easy...
by The Covenir Team | Oct 10, 2025 | Last Updated: Feb 19, 2026
The rapid integration of advanced technologies has taken over the insurance industry in recent years. In particular, artificial intelligence (AI) has played a prominent role in this transformation. The global AI in insurance market was valued at $2.74 billion in 2021...
by The Covenir Team | Mar 5, 2024 | Last Updated: Feb 4, 2026
When policyholders experience a loss, they want to report it immediately and move forward with confidence. Carriers encourage prompt reporting because a timely First Notice of Loss (FNOL) experience sets the claim up for success. But from the policyholder’s point of...
by The Covenir Team | Nov 21, 2025 | Last Updated: Jan 23, 2026
AI is changing the FNOL experience, but the core of claims remains the same. Claims will always be about people before they are about processes. Building real-world empathy in claims handling is key Every FNOL call represents disruption, stress and uncertainty for...
by The Covenir Team | Jan 16, 2026
If last year was about stabilizing operations, this year is shaping up to be the year of intentional insurance call center efficiency. In conversations with insurance operations leaders across carriers, MGAs, and service organizations, we keep hearing the same themes:...
by The Covenir Team | Jul 18, 2024 | Last Updated: Jan 6, 2026
As insurers progress through various growth and expansion stages and seek to mitigate risk, one popular outsourcing area is customer support. Let’s explore why. How Outsourcing Customer Support Can Help You Grow, Innovate, and Pivot Faster Grow Faster – Minus the Risk...
by Shanda Boyett | Apr 27, 2022 | Last Updated: Jan 6, 2026
A perfect storm is forming over the insurance industry. Amid record-high turnover and hiring difficulties, many companies are struggling to maintain adequate staffing levels. Meanwhile, the 2022 Atlantic hurricane season is just around the corner, and it’s promising...
by The Covenir Team | Jan 10, 2025 | Last Updated: Jan 6, 2026
Outsourcing insurance processes has been growing in popularity across the industry. From underwriting to claims management, nearly every part of an insurer’s back-office operations can be outsourced to a qualified team of experts without any compromise to...
