by Steven Kidd | Mar 30, 2022 | Last Updated: Sep 27, 2024
Any good manager will tell you that you can’t do everything yourself. You need to delegate. The same can be said for insurance companies. If you want to efficiently grow, without a lot of missteps, you might want to delegate some tasks to a quality business process...
by Laurel Antti | Mar 29, 2022 | Last Updated: Nov 27, 2023
With so much focus on digital transformation and tech tools, you might assume that the insurance customer experience is improving. Recent studies suggest otherwise. Policyholders are frustrated with unnecessary delays and poor communication. If you thought your...
by Steven Kidd | Feb 22, 2022 | Last Updated: Sep 27, 2024
You probably heard that certain crimes – namely ransomware – increased during the pandemic. It looks like mail theft may have increased, too. According to NBC News, although postal inspectors don’t have a reliable system for tracking crime, there’s at least anecdotal...
by Michael Saner | Nov 30, 2021 | Last Updated: Sep 27, 2024
Extreme weather events are becoming more frequent. For insurers, this means that a surge in claims is more likely. With current hiring challenges, it’s more important than ever to have a “Plan C” ready and waiting. Natural Disasters Are Becoming More Frequent – And...
by Laurel Antti | Nov 17, 2021 | Last Updated: May 14, 2024
Brand loyalty is down. According to Campaign US, a study found that brand loyalty dropped in 2020 as consumers struggled with economic problems and supply chain issues. Between March and November, the brand loyalty measure decreased from 65% to 49%. The insurance...
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