If you’re trying to grow your insurance company, you have a lot on your plate. You need to decide which markets and products to expand into, which technologies to invest in and how to improve your loss ratio. Unfortunately, it’s hard to focus on any of this when...
A perfect storm is forming over the insurance industry. Amid record-high turnover and hiring difficulties, many companies are struggling to maintain adequate staffing levels. Meanwhile, the 2022 Atlantic hurricane season is just around the corner, and it’s promising...
Insurance is meant to protect policyholders in the event of an unexpected financial loss. While both insurers and customers alike hope a claim is never needed, the truth is, accidents happen. And when someone does submit a claim, they’re likely going through a...
Any good manager will tell you that you can’t do everything yourself. You need to delegate. The same can be said for insurance companies. If you want to efficiently grow, without a lot of missteps, you might want to delegate some tasks to a quality business process...
With so much focus on digital transformation and tech tools, you might assume that the insurance customer experience is improving. Recent studies suggest otherwise. Policyholders are frustrated with unnecessary delays and poor communication. If you thought your...
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