The convergence of a range of macro-economic forces − the lingering effects of a once-in-a-century pandemic, catastrophic weather events, heightened customer expectations, unprecedented talent shortages, and insurers’ quest for greater operational efficiency and...
In your customers’ eyes, the quality of claims experiences is what insurance is all about. And all this starts with the first notice of loss (FNOL) process. The way an insurer handles FNOL comprises 25% of an insurance customer’s overall satisfaction level. But, too...
Text messaging has changed the way people communicate. Many people use SMS texting when they want to connect with their friends. Increasingly, people are also using text messages to connect with businesses. Texting even has a place in insurance policy services, and it...
The unprecedented events of the last two years have fundamentally changed people’s attitudes toward insurance, but not necessarily in the ways everyone expected. For example, due to the initial economic impacts that included job losses and stock market crashes, many...
Insurance is supposed to help policyholders manage their risks, but if policyholders can’t identify the right coverage for their needs, problems can arise. Insurance companies miss out on sales. Policyholders end up with uncovered risks and out-of-pocket costs. As...
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