Insurance policies give people the comfort of knowing they’ll be financially covered in the event of an unwelcome casualty or loss. Insurance Claims Outsourcing enhances this comfort by ensuring efficient and timely processing of claims, providing policyholders with...
Unlike industries like leisure and hospitality that provide services that offer inherently positive experiences for consumers, insurance companies need to work a little harder if they hope to delight their customers. That’s because, in many cases, when people contact...
Property and casualty (P&C) insurance represents USD 1.6 trillion in premiums – about one-third of the total insurance industry. However, insurers in this sector seeking to maintain their profitability need to be cognizant of evolving customer behaviors and keep...
The convergence of a range of macro-economic forces − the lingering effects of a once-in-a-century pandemic, catastrophic weather events, heightened customer expectations, unprecedented talent shortages, and insurers’ quest for greater operational efficiency and...
In your customers’ eyes, the quality of claims experiences is what insurance is all about. And all this starts with the first notice of loss (FNOL) process. The way an insurer handles FNOL comprises 25% of an insurance customer’s overall satisfaction level. But, too...
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