by Collective Team | Jun 3, 2023 | Last Updated: Nov 27, 2023
In the complex landscape of insurance, the quality of customer experience can make or break the relationship. This is especially true of the First Notice of Loss (FNOL), where the critical first step in claims processing can have an enduring impact on customer...
by Collective Team | Mar 13, 2023 | Last Updated: Sep 27, 2024
Successful business process outsourcing (BPO) helps insurers become more efficient, boost their competitiveness, and reduce costs – all while allowing them to put more resources into their core business. While the benefits of partnering with the right BPO provider are...
by Collective Team | Mar 1, 2023 | Last Updated: Sep 27, 2024
The staffing challenges seen in recent years have been widespread across many industries, though the insurance sector has experienced unique difficulties from a lack of available talent. Recent turnover in the field isn’t just a shuffle of talent among different...
by Collective Team | Feb 20, 2023 | Last Updated: Dec 19, 2024
The insurance industry offers a unique service to the economy, offering financial protection against potential losses. By nature, the industry relies heavily on principles like risk and uncertainty to assess the likelihood of such losses and provide coverage that...
by Collective Team | Dec 14, 2022 | Last Updated: May 22, 2024
Insurers faced some uphill battles in 2022, from eye-brow-raising jury verdicts and emerging AI deep fakes to an influx of new claimants seeking compensation for pandemic-related business shutdowns. In response to these challenges, insurers have explored innovative...
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