by Collective Team | Sep 15, 2023 | Last Updated: Nov 30, 2023
Good customer service is crucial for policyholder retention, and exceeding agent and policyholder expectations in a multi-channel universe is more complex than ever. To compete and win, insurance brands must deliver consistently positive agent and policyholder...
by Collective Team | Sep 14, 2023 | Last Updated: Nov 30, 2023
In today’s insurance market, data reigns supreme as the digital age takes hold and more data is available, collected, and stored by insurers than ever before. While insurers and outsourced service partners navigate the complexities of customer support in the modern...
by Collective Team | Aug 16, 2023 | Last Updated: Sep 21, 2023
Insurance premium costs are increasing, companies are struggling with recruitment, consumers are looking for modernization, and insurers are turning to outsourcing, now more than ever. Check out our latest infographic for the latest numbers. Whether you’re an...
by Collective Team | Jul 16, 2023 | Last Updated: Nov 27, 2023
Partnering with an insurance Business Process Outsourcing (BPO) provider can offer insurers incredible cost savings, access to specialized experts and technology, and more time to spend on their core operations. But finding the right BPO partner is only the first step...
by Collective Team | Jun 7, 2023 | Last Updated: Nov 27, 2023
Insurers everywhere are dealing with unprecedented market conditions, a changing regulatory landscape, and rising competition. These factors work together to push established carriers and new startups to find operational efficiencies and stay agile. As a result, many...
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