Amid ongoing staffing shortages and a tight labor market in the insurance space, the gig economy is becoming increasingly relevant as temporary workers or “temps” take on a growing role in the industry’s workforce. Temps can help insurers meet...
Sales professionals are pivotal in helping insurers expand their reach, acquire new policyholders, and excel in a dynamic marketplace. As the insurance landscape evolves, it is increasingly important to have an expert sales team that keeps its pulse on changing...
Collaborating with insurtech startups can offer significant opportunities for BPO providers to enhance their service offerings, improve operational efficiency, and better meet the evolving needs of policyholders. But, these partnerships can also come with some...
Good customer service is crucial for policyholder retention, and exceeding agent and policyholder expectations in a multi-channel universe is more complex than ever. To compete and win, insurance brands must deliver consistently positive agent and policyholder...
In today’s insurance market, data reigns supreme as the digital age takes hold and more data is available, collected, and stored by insurers than ever before. While insurers and outsourced service partners navigate the complexities of customer support in the modern...
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