BPO Industry News and Events
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Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
How Insurance Advisors Can Provide a Competitive Edge
The competitive landscape for insurance providers is constantly changing. New startups are entering the market, existing insurance providers are...
The Essential Functions of Insurance Back Office Operations
The insurance back-office refers to critical functions like underwriting, claims processing,...
Cost Control: Balancing Quality and Budget in Insurance Mail Services
Mail and print distribution likely aren’t an insurer’s strong suit. Yet timely and accurate...
Managing Seasonal Surges in Insurance: How to Prepare for High-Demand Periods
Discover expert strategies to manage seasonal surges in insurance demand. Learn how P&C insurers can efficiently prepare for peak periods, optimize resources, and maintain high service standards.
Streamline Your Auto Insurance Claims Process with Data, Automation, and Expert Support
No policyholder looks forward to initiating a claim, but when they do they expect a fast and seamless experience. Insurers must strike a balance...
Optimize Claims Processing with Artificial Intelligence
Streamline claims processing with AI insurance claims. Learn how AI boosts efficiency, reduces fraud, and enhances policyholder experience.
The Impact of Tenured Professionals in Providing Insurance BPO Services
Discover how seasoned professionals in insurance BPO services enhance operational efficiency, ensure compliance, and boost customer satisfaction for insurance companies.
INFOGRAPHIC – Find the Underwriting Edge with Outsourcing
Insurance underwriting is tougher than ever, with the industry facing a $24.5B net loss in 2023. Despite challenges like a potential recession,...
Outsourcing Insurance Services: Five Ways to Control Quality
You’ve decided you need to outsource insurance services, but you have concerns. You need to get some processes off your plate so your company can...